Privacy Policy

At Mahua Floral and Gifting Studio, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through www.shopmahua.in, contact us through WhatsApp or other channels, or otherwise interact with Mahua.

1. Information We Collect

When you browse our website, place an order, make an enquiry or contact us, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Recipient’s name and contact details
  • Order and purchase details
  • Delivery preferences and instructions
  • Payment and transaction information
  • Information you voluntarily provide when communicating with us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and pages visited.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfil your orders
  • Arrange deliveries and communicate with recipients where required
  • Process payments and provide order confirmations
  • Respond to enquiries and customer-service requests
  • Send order updates and delivery-related communications
  • Improve our website, products and customer experience
  • Understand website usage and improve our marketing and content
  • Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to your interaction with Mahua without an appropriate basis or your consent where required.

3. Payments

Payments made through our website may be processed through third-party payment providers.

Mahua does not intend to store your complete debit or credit card details on its own servers. Payment information is handled by the relevant payment gateway in accordance with its own privacy and security practices.

4. Delivery Information

To fulfil an order, we may need to share relevant information with our delivery partners, staff or other service providers involved in preparing and delivering your order.

This may include the recipient’s name, phone number, delivery address and delivery instructions.

We only share information that is reasonably necessary to fulfil the relevant service.

5. WhatsApp & Other Communications

If you contact Mahua through WhatsApp, email, phone or social media, we may retain the information shared during that communication to respond to your enquiry, process an order or provide customer support.

Third-party platforms such as WhatsApp may have their own privacy policies and terms, which apply to your use of those services.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember certain preferences
  • Understand how visitors use our website
  • Measure website performance
  • Improve our products, content and marketing

Some cookies may be placed by third-party services used on our website, such as analytics, payment, advertising or social-media tools.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer-support or communication platforms
  • Professional or legal advisers where necessary
  • Government or regulatory authorities where legally required

Such sharing is limited to what is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purpose for which it was collected
  • Maintain transaction and business records
  • Provide customer support
  • Meet legal, accounting or regulatory requirements
  • Resolve disputes or enforce our agreements

When information is no longer required, we may securely delete or anonymise it.

10. Your Choices & Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To make a request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

Mahua is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

12. Children’s Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases or providing our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable laws.

The updated version will be published on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Mahua Floral and Gifting Studio
Mahim, Mumbai, Maharashtra, India
Email: namastemahua@gmail.com
Website: www.shopmahua.in